Frequently Asked Questions (FAQs)
Welcome. Here, we answer some of the most common questions from fellow book lovers to provide clarity and peace of mind for your Bazriio experience.
If your question remains unanswered, please feel free to contact our support team.
About Bazriio & Our Collection
1. What is the philosophy behind Bazriio?
Our philosophy is simple: to be a trusted curator for passionate readers. We believe great stories are treasures, and our mission is to select exceptional books and make the process of discovering them a joy.
2. Your company name is “Avery Santiago Rare Books LLC.” Do you sell rare or antique books?
This is an important question. While our legal name reflects a deep passion for the history and value of treasured books, Bazriio’s current focus is on providing new, high-quality editions from contemporary publishers. To us, a “rare” book is one that forges a rare and lasting connection with the reader.
3. How do you select the books for your collection?
Every book at Bazriio is hand-picked by our team. We focus on titles across Literature & Fiction, Romance, and Self-Help that we believe are impactful, well-written, and worthy of a place on your shelf.
Placing Your Order
1. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) via our secure Stripe gateway, as well as payments through PayPal.
2. How will my purchase appear on my bank statement?
The charge on your statement will appear under our registered company name, “AVERY SANTIAGO RARE BOOKS LLC”, to ensure clarity.
3. Can I cancel my order once it’s placed?
You have a 12-hour window after your purchase to request a cancellation. After this time, your order is being prepared for shipment by our team and cannot be canceled.
Shipping & Delivery
1. Where do you ship your books from?
To ensure quality control and careful handling, all books are shipped directly from our facility located in 8605 Santa Monica Blvd #852349 West Hollywood, CA 90069, USA
2. What is the total time to receive my order? You can expect your order to arrive within 7 to 11 business days. This includes 2-4 business days for our team to process and pack your order, and 5-7 business days for USPS to deliver it.
Returns & Customer Support
1. What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your book for any reason, you may return it for a refund, provided it is in its original, unread condition. Please note that for “change of mind” returns, the customer is responsible for return shipping costs. For full details, see our Refund and Returns Policy.
2. What should I do if my book arrives with imperfections?
Please contact us at [email protected] within 7 days of delivery with your order number and photos of the issue. We will gladly arrange for a replacement or a full refund.
Is your question not in this collection?
Please reach out to our reader support team for assistance.
Company Name: Avery Santiago Rare Books LLC
Company Number: B20250093089
US Address: 8605 Santa Monica Blvd, West Hollywood, CA 90069, USA
Email: [email protected]
Phone: +1 (408) 644-4548
Contact Form: Click here
Business Hours: We are available Monday – Friday 8:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: We aim to respond to all customer inquiries within 1 Business day, ensuring you receive timely, reliable, and professional assistance